Showcase what your customers are really saying.
Ember CX unifies vast volumes of feedback from across every customer touch point, turning overwhelming noise into clear signals you can act on.
THE PROBLEMEvery day, customer feedback pours in from your call centres, support inboxes, review sites, surveys and socials. There's more of it than any team could ever read, scattered across separate systems and looked at in isolation.
Customers give you feedback. It’s listening at scale that’s the problem.
Critical issues get missed
Teams rely on anecdotes
Positive experiences go unnoticed
Decisions are made blind
40%
On average, large companies use only around 40% of the data available to them for decision‑making.
1. How Much of the Information Available to Businesses Is Actually Used? (Barc, 2024)
When only one side is measured, business goals and customer needs can't be fairly balanced.
Decisions on product, service delivery, marketing and strategy get made blind to what customers really think and feel.
The expense comes calling eventually. By the time a problem is big enough to notice on its own, however, it has already cost you customers. Replacing customers costs considerably more than keeping them.
Customer Experience(CX) is one of the strongest strategic levers a business has. The case for investing in it can't be made without tracking customer feedback over time and at scale.
HOW EMBER CX WORKSTurn noise into signal in three steps
01 • Connect
Ember CX connects to any feedback source, structured or unstructured. Surveys, call transcripts, social media, reviews, support emails, CRM data and more, all ingested into one pipeline.
02 •Analyze
The pipeline extracts and transforms the data from where our AI models process and analyze at scale. Personal (PII) data is redacted, sentiment is scored, themes are detected, patterns are recognised, categories are assigned and the insights that matter most are surfaced.
03 • Surface
The analyzed data is surfaced via interactive dashboards, alongside AI-assisted chat and scenario planning tools, for easy analysis, quick answers and confident forward planning.
Take action and trust in your decision.
Ember CX does more than report on the past. Ember CX empowers your entire business to interrogate customer data, explore trends, share findings and test decisions before making them. Shaped around your own categories, it turns insight into foresight.
Report On Demand
Generate executive-ready summaries whenever you need them.
Chat With AI
Ask questions in plain English and get instant answers, with no query to write.
Spin Up Charts
Build a visual answer to any question in seconds.
Model Scenarios
Model the likely effect of any change before you make it, so you can act with confidence.
Set Alerts & Export
Get notified when sentiment shifts, and export dashboards to share.
Categorise Your Way
Automatically sorts feedback into the categories that match your business.
Multilingual Analysis
Ember analyzes feedback in multiple languages.
See what matters, at a glance.
From the CEO to CX teams, managers and analysts, Ember CX gives everyone one objective view. Dedicated dashboards highlight problems and praise, combining how strongly customers feel with how often they raise it. The most critical signals stand out.
Overview: The Big Picture
Understand how customers feel at a glance, with AI insights, sentiment trends and a feedback heatmap.
Issues: Where To Act
See the problems customers are raising, so your teams know what to prioritize and resolve.
Positives: What’s Working
Identify the strengths worth protecting and replicating across your business.
ENTERPRISE READYBuilt for security, privacy and scale.
Built On Trusted AWS Technology
Built on proven AWS services, including Amazon Bedrock, Comprehend, Athena and Quick, for reliable, enterprise-grade scale.
Deployed In Your Own AWS Account
Runs inside your own AWS account. Your customer data never leaves the environment you already own and control.
Not on AWS yet? We get you set up in a few easy steps.
Protected Customer Data
Personal details, like customer names, email addresses, and phone numbers, are removed before analysis starts, protecting customer PII and keeping your business compliant (GDPR).
Best-In-Class AI, With Guardrails
Ember CX uses leading AI models with defined guardrails, reducing the risk of inaccurate output so you can trust the insights.